Shipping:

Most orders received before 5:00PM Eastern Time will processed & shipped the same business day via UPS or FedEx.  While most orders are shipped the same day, on rare occasions due to market volatility some products may be temporarily out of stock.  In such circumstances, we will do our best to notify our customers with the appropriate ETA as soon as the information becomes available. 

For faster processing, please provide a proper physical street address that matches your billing address when placing your order.  While we do facilitate shipping to ALTERNATE ship to addresses such orders have to be verified and thus may get delayed.  Orders to AK, HI, PR, VI, PO BOXes, FPO & APO addresses are typically shipped via USPS, please allow up to an additional 24hrs processing time for such orders.  Some international orders may incur an additional charge to cover actual S&H&I. 

All packages must be signed for at time of delivery. No package will be delivered without a signature. However, a signed signature release form can be left for the delivery driver if no one is expected to be home/work during the day, to sign for the package in person.

We may change the shipping carrier in any given order in order to expedite it's processing and assure timely delivery.

Terms & Conditions:

By purchasing items from our website, the buyer agrees to abide by the Manufacturer's terms and conditions for the purchase, usage, compatibility, features, support, inclusion, and licensing.  For additional details click here.

Returns:

Client must obtain an RMA# prior to sending the merchandise back. A returned package shipped to us without an RMA# will be refused. All returns must be adequately packed and DOUBLE boxed. All original packaging materials and product box, must be present at time of the return.   Original S&H is not refundable unless shipment did not meet the guaranteed schedule for AIR shipments.  Should you feel your order contains discrepancies, please report it to us no later then 24hrs after receipt of product.  Please report all return requests within 21Days, no returns can be made after 30 Days.  Returns are subject to a 20%-25% restocking fee or a 10%-15% exchange fee, depending on item condition.  A minimum processing fee of $10 per return is imposed if the shipping and restocking fees fall under $10. Certain products include an unconditional 60days Money-Back Guarantee and should be returned directly to the manufacturer. Open Retail packages can only be returned to the manufacturer.  Gemini will not accept back OEM products, consumables (ribbons, paper), print heads, service products, warranties, products with exposed PCB boards, software titles, software upgrades, final sale or clearance items as well as products that specifically indicate no returns on the product page.    All mail-in rebates are the sole responsibility of the manufacturer.  At our discretion, we reserve the right to deny a return should we determine the product has been tampered with, is missing some or all accessories or is not originally packaged.  Client is responsible for return shipping. 

Cancellations:

Since we pride ourselves in processing & shipping out most orders the very same day (M-F) they are received, cancellation requests are therefore limited to up to 30 minutes after ordering.  No cancellation will be accepted for processed orders.  Cancellations can only be placed during business hours and can only be done by phone.  Faxes & Emails are not acceptable methods as they may not be processed in time.  Should you still need to cancel an order past the 30mintues cut off, you may do so by emailing us with such a request in order to obtain your return authorization number (RMA) & then refusing the package when it's delivered.  Upon receiving the refused package, your order will be dealt with as a return and appropriate fees will apply.  We reserve the right to cancel/delay any order we deem to be fraudulent or questionable.

Taxes:

We only collect Sales Tax in the State of New York (8.875%). NY Resellers, Schools, Government & other tax exempt institutions should fax in their tax exempt certificates to ensure proper filing. (Fill out this NY tax exempt Form).

Ordering & Payments:

We accept Visa, MasterCard, Discover, American Express,
Money Orders, Cashier Checks, Company Checks & Personal Checks, Checks By Phone,
as well as Wire Transfers, Purchase Orders and Paypal.

We accept Purchase Orders from Government, Not-for-Profit, Schools & Fortune 500 Companies (POs less then $200 incur a $10 processing fee)

Volume Discounts Available - Please Call for Details.

International Orders: 

We accept international orders via our website, email or fax but please be advised that ALL such orders require a wire transfer or www.paypal.com payment.  Also, please be aware that the customer is fully responsible for all customs, broker fees, VAT, GST and all other associated fees with importing the products.  Most international orders are shipped via USPS Express Mail, other services available by special request. 

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